focusIT Blog

SunGard Data Center Outage

Josh Bopp - Thursday, December 15, 2011

At 7:05 a.m. Pacific Standard Time today focusIT started receiving reports of connectivity problems to all hosted systems. Upon investigation it was discovered that our data center vendor, SunGard, was experiencing an issue affecting our data center.

At 7:21 a.m. Pacific Standard Time all focusIT services were restored and operating normally. We have not received word from SunGard what the root cause of the outage was, but we expect this explanation shortly. As soon as we receive it we will provide it to our clients.

We appreciate your business and fully understand the substantial business impact this issue caused you. We will use all available resources to ensure it does not happen again.

Sincerely,
Josh Bopp
President
focusIT, Inc.

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Data Center Outage Explanation

Josh Bopp - Monday, September 12, 2011

SunGard Outage

At 7:50 a.m. Pacific Standard Time today focusIT started receiving reports of sporadic connectivity problems to all hosted systems. Upon investigation it was discovered that our data center vendor, SunGard, was experiencing a massive connectivity issue affecting seven data centers and hundreds of thousands of users.

At 8:39 a.m. Pacific Standard Time all focusIT services were restored and operating normally.

SunGard determined the root cause to be one of their Internet providers, Level 3, was itself experiencing an outage. SunGard utilizes multiple feeds from separate providers, and immediatetly removed the connection to Level 3, which in turn fixed the issue.

Still unresolved is why a problem at Level 3 affected connectivity to our services, since alternate connectivity was available from other Internet providers. SunGard is working to find this answer for us, but this explanation could take days or weeks to definitively identify.

We appreciate your business and fully understand the substantial business impact this issue caused you. We will use all available resources to ensure it does not happen again.

Sincerely,
Josh Bopp
President
focusIT, Inc.

Comments (0) | Trackbacks (0) | Permalink

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