Superior infrastructure setup over self-hosting and our competitors

  • Faster performance
  • Fewer outages
  • Auto-healing highly available setup
  • PointCentral® upgrades rolled out more quickly


We crush self-hosting and our competitors’ basic performance benchmarks when operating PointCentral. Below times are benchmarked by our infrastructure team and verified by customer feedback:

  • 19 seconds – average time to sign into PointCentral
  • 1 second – average time to save a PointCentral file
  • 1 second – average time to open a PointCentral file
  • 4 seconds – average time to upload a 10-page PDF file to PointCentral


Superior callback and case resolution times. Over previous 90 days here are some stats about our call center:

  • 1920 – total calls processed
  • 22.27 minutes – average
    hold / callback time
  • 88% – calls returned within 30 minutes
  • 10% – calls returned within 5 minutes
  • 14.97 minutes – average resolution time for all cases
  • 91% – cases resolved within 30 minutes
  • 60% – cases resolved within 15 minutes






We offer a free reporting page- Pulse Pipeline

With the Pulse Pipeline View you are able to see where your leads, loans, and pipeline are at in real time by making sure your company is on track to close deals by the end of the month!
  • Increase company efficiency
  • Customize your own reports
  • Save, view and download those reports
  • Manage your pipeline and your team painlessly
  • Export reports


We perform customer service benchmarking using the Net Promoter System

  • Ensures Points of friction with customers are quickly identified and resolved
  • Allows us to focus on what matters most to our customers
  • Over the past 90 days, our total NPS score was 89. Other market leaders in the

Infrastructure as a Service (IaaS) segment average NPS score is 45-50.

  • Rackspace – 58
  • Amazon Web Services – 49
  • Microsoft – 45
  • SunGard – 13