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SUPPORT SERVICES
Live technical support engineers who are trained in your applications including:
- Microsoft® Office
- Calyx® Point®
- Ellie Mae Encompass®
- Delmar Database DataTrac®
- QuickBooks
- Peachtree
OUR SUPPORT CENTER OFFERS:
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Guaranteed 30-minute response time to all support inquiries (2 minute average)
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Support by English speaking US based engineers
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Standard support hours: 5:00 a.m. to 10:00 p.m., 7-Days a week, 365 days a year
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24x7 on-call emergency support
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Secure invitation based remote control tools
MULTIPLE WAYS TO CONTACT US:
OUR SERVICE LEVEL AGREEMENTS ARE AS FOLLOWS
- Phone: case will be responded to within 30 minutes
- Voicemail: case will be responded to within 1 business day
- Email: case will be responded to within 15 minutes
- Web: case will be responded to within 15 minutes
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NEXT STEPS
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Contact Us
To learn more about how we can help your organization,
call us
(480) 346-1299 x2 or
send us an e-mail.
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