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Support Request
Restore File Request
User Add or Change Form
User Terminate
Auto Payment Setup
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Contact Technician

SUPPORT SERVICES


Live technical support engineers who are trained in your applications including:
  • Microsoft® Office
  • Calyx® Point®
  • Ellie Mae Encompass®
  • Delmar Database DataTrac®
  • QuickBooks
  • Peachtree
OUR SUPPORT CENTER OFFERS:
  • Guaranteed 30-minute response time to all support inquiries (2 minute average)
  • Support by English speaking US based engineers
  • Standard support hours: 5:00 a.m. to 10:00 p.m., 7-Days a week, 365 days a year
  • 24x7 on-call emergency support
  • Secure invitation based remote control tools
MULTIPLE WAYS TO CONTACT US:
  • Live operator phone support
  • Automated callback
  • Email ticket submission
  • Web ticket submission and inquiry
OUR SERVICE LEVEL AGREEMENTS ARE AS FOLLOWS
  • Phone: case will be responded to within 30 minutes
  • Voicemail: case will be responded to within 1 business day
  • Email: case will be responded to within 15 minutes
  • Web: case will be responded to within 15 minutes
NEXT STEPS
Contact Us
To learn more about how we can help your organization, call us
(480) 346-1299 x2 or
send us an e-mail.
Watch 3 Min Demo
Downloads
Contact Technician
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focusIT, Inc is a Phoenix based managed services and technology services company that specializes in Hosted Calyx PointCentral and Pulse Mortgage CRM.

focusIT, Inc. 8655 E. Via De Ventura, Suite G200 Scottsdale, AZ 85258 phone: (480) 346-1299 fax: (480) 907-1231
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