What are focusIT maintenance services?
Premium Maintenance Services
- Monthly proactive updates to all installed network components.
- Monthly status reports displaying network health.
- Access to focusIT Support Center 6:00 a.m. to 6:00 p.m. Monday through Friday
- Access to focusIT 24x7 on-call emergency support
- Guaranteed 30-minute phone response time for any support inquiries from 6:00 a.m. to 6:00 p.m. Monday through Friday.
- Guaranteed 48-hour onsite response time for any support inquiries from 6:00 a.m. to 6:00 p.m. Monday through Friday.
Server Maintenance Services
- Monthly proactive updates to all installed network components.
- Monthly status reports displaying network health.
- Daily checks of all backups
- 24x7 monitoring
Server Hosting
- Access to 24x7 guarded and monitored SunGard data center
- Redundant power, Internet, firewall and switch infrastructure
- Monthly proactive network updates
- Monthly status reports displaying network health
- Daily backup checks
- 24x7 monitoring
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About our support team
Live technical support engineers who are trained in your applications including:
- Microsoft® Office
- Calyx® Point®
- Ellie Mae Encompass®
- Delmar Database DataTrac®
- QuickBooks
- Peachtree
OUR SUPPORT CENTER OFFERS:
- Guaranteed 30-minute response time to all support
inquiries (2 minute average)
- Support by English speaking US based engineers
- Standard support hours: 6:00 a.m. to 6:00 p.m.
Monday through Friday
- 24x7 on-call emergency support
- Secure invitation based remote control tools
- Multiple ways to contact us:
- Live operator phone support
- Automated callback
- Email ticket submission
- Web ticket submission and inquiry
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